Privacy Policy

Effective Date: June 2025

1. About Leisure Lounge

Leisure Lounge (“we”, “us”, “our”) specialises in the manufacture of top quality, custom-made upholstered furniture from our Durban-based factory. With over 200 designs available, we pride ourselves on our exemplary service and customisation to each customer’s requirements. Our showrooms offer an extensive range of options, and our team is passionate about delivering excellence.

2. Introduction

Leisure Lounge is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

3. What Information We Collect

When you use our website (https://www.leisurelounge.co.za), we may collect the following types of information:

  • Personal Information: Name, contact details (email address, phone number), and any information you provide when contacting us via web forms, Jotform, or email.

  • Usage Data: Information about your interactions with our website, such as IP address, browser type, referring/exit pages, and visit duration.

  • Cookies: Data collected by cookies for analytics and user experience improvement (see “Cookies” section below).

4. How We Collect Information

We collect information in the following ways:

  • Directly from you when you contact us, request a quote, or complete forms on our website.

  • Automatically through cookies and analytics tools when you browse our website.

  • Through Jotform when you complete any forms embedded on our site.

5. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide customer support

  • Process orders and requests

  • Improve our website, products, and services

  • Analyze website traffic and usage for site improvement

  • Comply with legal obligations

We do not sell or share your personal information with third parties, except as required by law or to service providers who help us operate our website and business (such as analytics or contact form services).

6. Cookies

Our website uses cookies to enhance your experience and collect analytics data.

The cookies we use include:

  • Sourcebuster Cookies (sbjs_*)
    These cookies help us identify the source of your visit and understand how users interact with our website. They store information about user actions and improve your browsing experience.

  • Google Analytics Cookies (_ga, ga*)
    Google Analytics sets these cookies to track site usage, measure website performance, and count page views. All data collected is anonymized.

  • Jotform Cookies
    Forms on our website may set cookies to facilitate form functionality and security.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Please note that disabling cookies may impact your user experience.

7. How We Protect Your Information

We take appropriate security measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

8. Your Rights

Under POPIA, you have the right to:

  • Request access to your personal information

  • Request correction or deletion of your personal information

  • Object to the processing of your personal information

  • Lodge a complaint with the Information Regulator (South Africa) if you believe your rights have been violated

9. Third Party Services

Our website may include links to third-party sites and services, such as Instagram feeds or embedded forms. These third parties may have their own privacy policies, which we recommend you review.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Stephen
Email: stephen@leisurelounge.co.za

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Leisure Lounge
https://www.leisurelounge.co.za
Durban, South Africa